Frequently Asked Questions

If you are experiencing an issue, please read our answers to the most common issues below. If you still need help feel free to reach out to us via our technical support form.

DOMESTIC ANNUAL SUBSCRIPTIONS

How do I order my annual subscription?

To purchase an annual subscription for Eden & Vine, please see the following instructions:

Go online to: www.edenandvine.com.
Click on “Magazine” at the top.
Select “Subscribe Now.”
Scroll down and click on “Add to Cart.”
Scroll to the top of the page, and click the cart icon at the top right (to the left of “Search”).
Click on “Proceed to Checkout.”
Complete your Billing and Shipping details.
Scroll down to enter your credit card information.
Click on the box just above “Place Order” that says you have to read and agree to the website terms and conditions.
Click on “Place Order.”

What if I don't have internet access?

Unfortunately, all of our products are sold exclusively online. It protects both us and you from potential issues with payment methods. If you do not have internet access, you are welcome to send us a letter to: PO Box 603, Arrington, TN 37014 and tell us what you would like to receive and we can send you an invoice so you can write a check.

When are the magazines released?

The Spring & Summer issues are released in March, and the Fall & Winter issues are released in September.

When will I receive my magazine issue?

If you order between 3/15/2021 and 9/14/2021 (Spring/Summer window), you will receive Issue 5: Spring/Summer 2021 first, and Issue 6: Fall/Winter 2021 after 9/15/2021. If you order between 9/15/2021 and 3/14/2022 (Fall/Winter window), you will receive Issue 6: Fall/Winter 2021 and Issue 7: Spring/Summer 2022.

I ordered a subscription, but I never received my other copies of the magazine.

First – PLEASE check your order confirmation from when you first purchased from Eden and Vine, and make sure that it says “Annual Subscription”. Many customers have ordered a SINGLE issue from us, thinking they ordered the Annual Subscription. SECOND – If you ordered one of our annual subscriptions in 2019 or 2020, those DID NOT automatically renew. March of 2021 is the first time we have been able to offer automatic renewal on annual subscriptions. If you have either a) ordered an annual subscription in 2021 or after, or b) never received Issues 1-4 if you were a 2019 or 2020 annual subscriber, please email us at hello@edenandvine.com for help.

When do the annual subscriptions renew?

Renewals for the Spring/Summer Window will occur every year on March 1st. Regardless of if you order in March or August, your Annual Subscription will automatically renew the following year on March 1st. Renewals for the Fall/Winter Window will occur every year on September 15th. Regardless of if you order in September or February, your Annual Subscription will automatically renew the following year on September 15th.

Can I purchase a subscription for one year or prevent my subscription from renewing?

Our annual subscriptions automatically renew. If you would like for your subscription or a gift subscription you purchase for someone to NOT renew, then you will need to cancel the subscription in your “My Account” section of edenandvine.com to ensure you do not get charged the following year. Eden and Vine is not responsible for automatic charges and will not issue any refunds for a subscription that a customer forgot to cancel.

Is there digital access for United States residents who have a subscription?

If you purchased the Annual Subscription during the promotion window and received access for our Digital Library, access will continue as long as you are an annual subscriber. Access to the Digital Library will be available through your account on EdenandVine.com. These are NOT digital downloads.

Can I order a digital copy of the magazine?

Currently digital subscriptions and individual digital issues are limited to International customers. From time to time, we may run a promotion that provides access to the digital library for US Domestic customers. Make sure you are following @edenandvine on Instagram for any special offers or announcements.

Can I order a physical magazine if I do not live in the United States?

Absolutely. If you are on the International section of our site, scroll just past the digital options, and you will see all of the physical copies of the magazine. You can select which copies you want, and check out like normal!

MY ACCOUNT DETAILS

How do I access my Account?

After subscribing to Eden & Vine, you will receive an email with an invitation to create an account on EdenandVine.com. In your account, you will have access to the following: All Orders, Your Memberships (where you will find the digital Eden & Vine library), Subscriptions, Downloads (currently not applicable, as we do not have downloads available), Addresses (should you need to change your address for future orders, you may do so here), Payment Methods, and Account Details (name, display name, email address, and passwords).

I recently moved, can you please update my address?

Please login to your account at https://edenandvine.com/my-account/, there you will have access to your Addresses, and ability to update them.

I'm getting a notification that I'm already registered on the site.

Please try resetting the password for your account through the “My Account” page. Click lost your password and follow the password reset process from there.

GIFT SUBSCRIPTIONS

Can I order a Subscription for Myself and for friend in the SAME order?

No, you cannot order a subscription for yourself and a friend in the same order. There will be a place for one shipping address, and should you choose to order multiple subscriptions in one order, all subscriptions will be shipped to that one address. If you are interested in blessing a friend or family member with Eden & Vine (we’re incredibly grateful), you will have to make each gift a separate transaction. Make sure to follow these steps:

1. On the “Annual Subscription” Product Page, make sure to check the box that says: “This is a gift.”

2. Enter the recipient’s email address in the field provided (THIS IS IMPORTANT to make sure the recipient can have access to their Account).

3. Add to Cart.

4. Checkout – Check the box that says: “SHIP TO A DIFFERENT ADDRESS” – This is incredibly important because this is how you will enter the recipient’s shipping address. Otherwise the magazine will be shipped to the Billing Address.

Please note – The annual subscription will automatically renew each year on March 1st.

Can I use a Gift Card to order an annual subscription?

YES, you can use a gift card to order an annual subscription, but you will still be required to enter a valid credit card for the renewal. If you do not want to renew, then you can cancel the subscription from your “My Account” page, and you will not be charged again.

How can I send the Eden & Vine Magazine Subscription as a gift?

There are 2 ways to send Eden & Vine as a gift. The first way is to checkout as if you were purchasing the subscription for yourself and simply designate the recipient’s information in the Shipping address at checkout. You will then be able to manage the subscription in your own user account – you will have control over renewals, cancellations, and updates. The second method is to send your loved one an Eden & Vine Gift Card, which can be used toward a subscription (or any other product that we offer). This lets your recipient manage their own billing and subscription details.

Will i have access to the digital library if i order someone else a gift subscription?

The digital library access is tied directly to the email of the gift recipient, as part of their gift subscription. This will continue for as long as we make the digital library part of the subscription.

Is ordering a GIFT the same as ordering a GIFT SUBSCRIPTION?

Please note – ordering a GIFT is different from ordering a Gift Subscription – mainly because the recipient will not need to create an account on edenandvine.com. However, it is important to note that you will still need to order each gift as a separate transaction. This is important because we can not send to multiple addresses. At checkout – MAKE SURE to check the box: Ship to a Different Address. If you DO NOT do this, the magazine or product will be sent to the Billing address.

PHYSICAL MAGAZINES

Can I pick up a magazine locally here in Nashville?

Unfortunately right now, we do not have any distributors in the Nashville area, although we are completely open to it. If you have a favorite shop that you think our magazine would be great in, please have them email us here.

Are you available in any stores?

At this time, we are not currently available in any retail stores. Though we would love to be available in Hobby Lobby or Barnes and Nobles (if you know someone there, tell them to call us)…and boutiques across the country, we are currently only available online at www.edenandvine.com.

Are back issues for purchase?

Absolutely. As long as we have back issues in stock, we will keep them in the online store here: https://edenandvine.com/magazine/.

SHIPPING AND RETURNS

When will you ship my order?

We ship new orders weekly via USPS or UPS. With the extraordinary circumstances involving COVID-19, please be patient with shipping. Once it leaves our location, there is very little we can do. Normally, we would ask to allow up to 5 business days. However, we’ve been seeing it take longer lately.

What is the cost of shipping to my country?

Shipping rates vary by country, but you can check the exact cost before making a final purchase, through your cart by adding your shipping address.

When will you ship my essential oils?

If your order included any of our essential oils, it will take 7-10 business days for your order to process, and then ship.

Where do you ship physical magazines?

Currently, we ship to the United States, Canada, Australia & the United Kingdom. However if you live elsewhere and are interested in purchasing, please contact us directly at hello@edenandvine.com.

Do you offer free shipping?

Currently, we only offer free shipping to military bases only. Make sure you are following @EdenandVine on Instagram, so you are in the loop if we run any special offers that might include free shipping.

What is your return policy?

All sales are final.

INCORRECT ADDRESS

We will try our best to catch any mistakes in shipping addresses, but we do not claim responsibility for any errors a customer may have made when entering their address. Therefore, once we ship a product, if you have not contacted us prior to shipping to address the error at hello@edenandvine.com, it will be at the customers expense to purchase a replacement copy.

MISSING PACKAGE

In the event that you entered the correct address, but you never received your copy, please check the following first: 1) The email you received with the tracking number, if it shows delivered, you will need to contact USPS first to resolve the issue. 2) If you check the tracking number and it still shows “In Transit”, then you may need to give it a few more days. As efficient as they are, it could take the post office 7-10 days depending on where you are located. 3) If it has been over 10 business days since shipping, or you received no news from USPS, then please contact us at hello@edenandvine.com.

DAMAGED OR DEFECTIVE MERCHANDISE

Though we want your magazine to be as perfect when it arrives at your door as it is when we sent it, we cannot guarantee it will not incur damage in transit. In the event it arrives at your home and is completely destroyed; please send a picture to hello@edenandvine.com. If we have copies available, we will gladly send you a replacement. However, we cannot guarantee copies will be available. If your merchandise is defective, we will gladly replace your copy or refund you.