Frequently Asked Questions

MAGAZINE INFORMATION

Do you offer subscriptions?

Yes! HOWEVER, our annual subscription is not a traditional subscription. We currently offer a Spring/Summer issue, and a Fall/Winter issue. The annual subscription is ONLY available during the Spring/Summer launch, and is removed once we launch the Fall/Winter Issue, as both issues for the year are then available. NOTE – your subscription will NOT automatically renew the following calendar year. You will need to update your subscription with the release of each year’s Spring/Summer copy.

Do You Offer digital issues?

We do not currently offer digital issues.

INVOLVEMENT

How can I become a contributor or guest contributor?

We are not accepting submissions at this time. Join the mailing list, and you’ll be first to know when that changes!

What is your phone number? I'd like to speak with someone rather than converse over e-mail.

While we would love to speak with all of our subscribers, we are a very small team and simply can’t at this time. However, we would love to hear from you! Please contact us via email at hello@edenandvinemagazine.com

SHIPPING AND RETURNS

When will you ship my magazine?

We ship new orders weekly via USPS or UPS. With the extraordinary circumstances involving COVID-19, please be patient with shipping. Once it leaves our location, there is very little we can do. Normally, we would ask to allow up to 5 business days. However, we’ve been seeing it take longer lately.

When will you ship my Essential Oil?

If your order included any of our essential oils, it will take 7-10 business days for your order to process, and then ship.

Where do you ship?

Currently, we ship to the United States, Canada, Australia & the United Kingdom. However if you live elsewhere and are interested in purchasing, please contact us directly at hello@edenandvine.com

Do you offer free shipping?

Currently, we do not offer free shipping. Make sure you are following @Terricajoy on Instagram, so you are in the loop when we do special offers.

What is your return policy?

All sales are final.

INCORRECT ADDRESS

This is a very common mistake with shipments. Many times the billing address can be different than the shipping address. It’s important, and your responsibility to make sure you have the correct shipping address. Due to the fact we have a limited amount of magazines, we will not be able to resend and incur the cost of a replacement copy. However you can go HERE and order a new copy.

MISSING PACKAGE

All magazines will be shipped via USPS, so it could take up to 7-10 days from the day we mark your order as “SHIPPED” to receive your copy. If it has been over 10 days, please email us at hello@edenandvinemagazine.com

DAMAGED OR DEFECTIVE MERCHANDISE

Though we want your magazine to be as perfect when it arrives at your door as it is when we sent it, we cannot guarantee it will not incur damage in transit. In the event it arrives at your home and is completely destroyed; please send a picture to hello@edenandvinemagazine.com. If we have copies available, we will gladly send you a replacement. However, we cannot guarantee copies will be available.