Frequently Asked Questions

If you are experiencing an issue, please read our answers to the most common issues below. If you still need help feel free to reach out to us via our technical support form.

GENERAL QUESTIONS

Annual Subscriptions

We’re excited to let you know we’re making big changes as a small business in the days ahead! Given the ongoing challenges we’ve been facing with paper shortages, shipping delays, staffing issues, etc.–our team has been incredibly prayerful discerning how to move forward. Our heart and intention is not only to continue serving you well, but with ever increasing excellence! The fresh vision God has given us is vibrant and genuinely anointed. We are thrilled to have you on this ever-evolving journey with us!

As part of the many changes we’ll be implementing in the days ahead, we are moving away from a subscription model. Instead, we will simply notify you via email when a new issue is available. If you would like to receive the latest issue, simply click on “magazine” tab above!

Also, make sure you subscribe to Cultivate Monthly by clicking HERE for news, events, updates, sales, and fun insightful encouragement!

What if I don't have internet access?

Unfortunately, all of our products are sold exclusively online. It protects both us and you from potential issues with payment methods. If you do not have internet access, you are welcome to send us a letter to: PO Box 603, Arrington, TN 37014 and tell us what you would like to receive and we can send you an invoice so you can write a check.

When are the magazines released?

The Spring & Summer issues are released in March, and the Fall & Winter issues are released in September.

Gifting Eden & Vine

The Spring & Summer issues are released in March, and the Fall & Winter issues are released in September.

Is there digital access for United States residents who have a subscription?

If you purchased the Annual Subscription during the promotion window and received access for our Digital Library, access will continue as long as you are an annual subscriber. Access to the Digital Library will be available through your account on EdenandVine.com. These are NOT digital downloads.

Can I order a digital copy of the magazine?

Currently digital subscriptions and individual digital issues are limited to International customers. From time to time, we may run a promotion that provides access to the digital library for US Domestic customers. Make sure you are following @edenandvine on Instagram for any special offers or announcements.

Can I order a physical magazine if I do not live in the United States?

Absolutely. If you are on the International section of our site, scroll just past the digital options, and you will see all of the physical copies of the magazine. You can select which copies you want, and check out like normal!

MY ACCOUNT DETAILS

How do I access my Account?

If you have previously subscribed to Eden & Vine, you will have received an email with an invitation to create an account on EdenandVine.com. In your account, you will have access to the following: All Orders, Your Memberships (where you will find the digital Eden & Vine library), Subscriptions, Downloads (currently not applicable, as we do not have downloads available), Addresses (should you need to change your address for future orders, you may do so here), Payment Methods, and Account Details (name, display name, email address, and passwords).

I recently moved, can you please update my address?

Please login to your account at https://edenandvine.com/my-account/, there you will have access to your Addresses, and ability to update them.

I'm getting a notification that I'm already registered on the site.

Please try resetting the password for your account through the “My Account” page. Click lost your password and follow the password reset process from there.

PHYSICAL MAGAZINES

Can I pick up a magazine locally here in Nashville?

Unfortunately right now, we do not have any distributors in the Nashville area, although we are completely open to it. If you have a favorite shop that you think our magazine would be great in, please have them email us here.

Are you available in any stores?

At this time, we are not currently available in any retail stores. Though we would love to be available in Hobby Lobby or Barnes and Nobles (if you know someone there, tell them to call us)…and boutiques across the country, we are currently only available online at www.edenandvine.com.

Are back issues Available for purchase?

Absolutely. As long as we have back issues in stock, we will keep them in the online store here: https://edenandvine.com/magazine/.

SHIPPING AND RETURNS

When will you ship my order?

We ship new orders weekly via USPS or UPS. With the extraordinary circumstances involving COVID-19, please be patient with shipping. Once it leaves our location, there is very little we can do. Normally, we would ask to allow up to 5 business days. However, we’ve been seeing it take longer lately.

What is the cost of shipping to my country?

Shipping rates vary by country, but you can check the exact cost before making a final purchase, through your cart by adding your shipping address.

Where do you ship physical magazines?

Currently, we ship to the United States, Canada, Australia & the United Kingdom. However if you live elsewhere and are interested in purchasing, please contact us directly at hello@edenandvine.com.

Do you offer free shipping?

Currently, we only offer free shipping to military bases only. Make sure you are following @EdenandVine on Instagram, so you are in the loop if we run any special offers that might include free shipping.

What is your return policy?

All sales are final.

INCORRECT ADDRESS

We will try our best to catch any mistakes in shipping addresses, but we do not claim responsibility for any errors a customer may have made when entering their address. Therefore, once we ship a product, if you have not contacted us prior to shipping to address the error at hello@edenandvine.com, it will be at the customers expense to purchase a replacement copy.

MISSING PACKAGE

In the event that you entered the correct address, but you never received your copy, please check the following first: 1) The email you received with the tracking number, if it shows delivered, you will need to contact USPS first to resolve the issue. 2) If you check the tracking number and it still shows “In Transit”, then you may need to give it a few more days. As efficient as they are, it could take the post office 7-10 days depending on where you are located. 3) If it has been over 10 business days since shipping, or you received no news from USPS, then please contact us at hello@edenandvine.com.

DAMAGED OR DEFECTIVE MERCHANDISE

Though we want your magazine to be as perfect when it arrives at your door as it is when we sent it, we cannot guarantee it will not incur damage in transit. In the event it arrives at your home and is completely destroyed; please send a picture to hello@edenandvine.com. If we have copies available, we will gladly send you a replacement. However, we cannot guarantee copies will be available. If your merchandise is defective, we will gladly replace your copy or refund you.